fui9's Privacy Policy

fui9 ("we", "our", "platform") operates an online gaming service for users in Bangladesh. This privacy policy describes what information we collect when you visit our website fui9.lat, create an account, or use our services, how we use that information, and how we keep it secure.

Before reading this policy, it is helpful to understand some important definitions:

• "Personal Information" — Any information that can directly or indirectly identify you, such as your name, phone number, email address, or payment-related details.
• "Processing" — Any activity involving personal information, including its collection, storage, use, modification, disclosure, or deletion.
• "User" — Any person who uses or visits the fui9 platform.
• "Third Party" — Any person or organisation other than fui9.

By using our services, you confirm that you have read and agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our platform.

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We collect various types of information in order to provide fui9's services properly. The categories are described below:

2.1 Information You Provide Directly

Information you give us when creating an account and using our services:

• Full name and date of birth (for age verification — only users aged 21+ may use the platform)
• Mobile number and email address
• Payment account details (bKash, Nagad, Rocket, Upay numbers — for transaction identification only)
• Login credentials (passwords are stored in encrypted form and can never be read in plain text)
• Messages sent via support chat or email

2.2 Automatically Collected Information

When you visit our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited, timestamps, and session data
• Information obtained through cookies and similar tracking technologies
• Referral source (the page from which you arrived at our site)

2.3 Gaming Activity Information

For the purpose of improving your service quality and ensuring security:

• Betting history and win/loss records
• Deposit and withdrawal amounts and dates
• Frequently used game categories and preference data
• VIP level progress and cashback-related information

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fui9 uses your information only for specific and legitimate purposes. We never sell personal information to third parties without your permission.

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The fui9 platform uses cookies to improve your browsing experience and ensure the site functions correctly. Cookies are small data files stored on your device.

4.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functionality Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Used to understand which pages are visited most — this helps improve service quality. The data collected is anonymous.

4.2 Cookie Controls

You can turn off non-essential cookies at any time by changing your browser settings. Keep in mind that disabling essential cookies will prevent many platform features from working.

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fui9 does not sell your personal information to third parties. However, in certain circumstances, information may be shared with the following parties:

5.1 Service Providers

Trusted service providers assist with operations such as payment processing (bKash, Nagad, Rocket, Upay), IT services, and cybersecurity. They may only use information in accordance with our instructions and are required to maintain standards consistent with this privacy policy.

5.2 Legal Obligations

We may be required by law to disclose information in response to a court order, a lawful request from a law enforcement agency, or any other legal requirement.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance if this occurs.

5.4 With Your Consent

Outside of the situations described above, we will not share your personal information with any third party without your explicit consent.

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Protecting your information at fui9 is our top priority. We use industry-standard security measures:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored in plain text — only a one-way cryptographic hash is kept.
• Access Controls: Only authorised staff can access your information, and only on a need-to-know basis.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
• Data Backups: Your information is stored in secure, encrypted backups.

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We retain your personal information only for as long as it is necessary:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, transaction records may be retained for a defined period to meet legal obligations.
• Log Data: Technical logs are generally kept for a limited period and then deleted automatically.
• Marketing Data: Retained until you withdraw your consent.

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As a fui9 user, you have the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. You can request this information by emailing [email protected].

8.2 Right to Rectification

If any information we hold about you is incorrect, you may request that it be corrected. You can update much of your information yourself through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information to fulfil legal obligations.

8.4 Right to Object to Processing

You have the right to object to your information being used for certain purposes, particularly direct marketing.

8.5 Right to Data Portability

You may request a copy of your information in a common, machine-readable format.

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fui9 is for users aged 21 and above only. We do not knowingly collect personal information from any minor. Age is verified at the time of account creation.

If we are informed that a minor's information has been collected, we will immediately close that account and delete the information. If you are aware that a minor is using our platform, please notify us at [email protected].

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The fui9 platform uses third-party services such as bKash, Nagad, Rocket, and Upay for payment processing. These services have their own privacy policies, and fui9 is not responsible for information provided directly on their platforms.

We advise you to read the privacy policy of the relevant mobile banking service before completing a payment.

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We may revise this privacy policy from time to time. If any significant changes are made:

• This page will be updated.
• Where possible, a notification will be sent by email or on the platform.
• Continued use of the platform after a change takes effect will mean that you have accepted the revised policy.

We therefore recommend visiting this page regularly.

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If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please get in touch with us: